Cancellation Policy

Order Cancellation

You may request to cancel your order within 24 hours of placing it.

If your order has not yet been processed or shipped, we will do our best to cancel it.

Once an order has been processed or shipped, it can no longer be cancelled.

In this case, you may refer to our Returns & Exchanges Policy for further assistance.

To request a cancellation, please contact us with the following information:

Our team will review your request and respond promptly.

If your cancellation request is approved, the refund will be processed within 4 business days.

The refund will be issued to your original payment method.

For cancellation requests or questions, please contact us:

addrss: 17206 Kenley Way

phone: +1 (510) 729-2496

Online Hours: Monday to Friday, 9:00–12:30 and 14:00–18:00 (German Time, GMT+1)