Returns & Exchanges Policy

Return & Exchange Period

We accept returns and exchanges within 35 days after the item has been delivered.

Eligible Reasons

You may request a return or exchange under the following conditions:

• The item arrives damaged or defective
• The item received is incorrect
• The product has quality issues
• The item has noticeable odor or significant color difference
• Return or exchange requested within the valid period

Return Conditions

To be eligible for a return or exchange:

• The item must be unused and in its original condition
• All original packaging and accessories must be included
• Proof of purchase (order number) is required

Return Process

1. Contact us with your order details and reason for return
2. Our team will review your request and provide return instructions
3. Ship the item back to the designated return address
4. Wait for inspection and confirmation

Exchanges

If you request an exchange, the replacement item will be arranged after the returned item has been received and inspected.

Refunds

Once the returned item is received and approved, your refund will be processed within 3-5 business days.

The refund will be issued to your original payment method.

Non-Returnable Situations

Returns or exchanges may not be accepted in the following cases:

• The item has been used or damaged after delivery
• The item is not in its original condition
• Return request is made after the allowed period
• The item is returned without prior approval

Notes

• Please do not return items without contacting us first
• We recommend using a trackable shipping method when returning items

Contact

If you need to request a return or exchange, please contact us:

addrss: 17206 Kenley Way

phone: +1 (510) 729-2496

Email: myhome@orderveno.com

Online Hours: Monday to Friday, 9:00–12:30 and 14:00–18:00 (German Time, GMT+1)