Refund Policy

Returns

We accept returns within a reasonable period after delivery.

To be eligible for a return, your item must be unused, in its original condition, and returned with all original packaging and accessories.

Refunds

Once your returned item is received and inspected, we will process your refund within 3-5 business days.

The refund will be issued to your original payment method. Processing time may vary depending on your payment provider.

Eligible Reasons

You may request a refund under the following conditions:

• Item arrived damaged or defective
• Incorrect item received
• Product has quality issues
• Noticeable odor or significant color difference
• Return requested within the valid period

Non-Returnable Situations

We may not accept returns in the following cases:

• Item has been used or altered
• Item is not in its original condition
• Return request was not submitted in advance

How to Start a Return

To initiate a return, please contact us with your order details:

• Order number
• Reason for return
• Photos or videos (if applicable)

Our support team will review your request and provide return instructions.

Contact

For any questions regarding returns or refunds, please contact us:

addrss: 17206 Kenley Way

phone: +1 (510) 729-2496

Email: myhome@orderveno.com

Online Hours: Monday to Friday, 9:00–12:30 and 14:00–18:00 (German Time, GMT+1)