FAQ

Frequently Asked Questions

How long does it take to process my order?

Orders are processed within 1–3 business days after payment confirmation.

How long does shipping take?

Estimated delivery time is 3–15 business days after shipment.

How can I track my order?

Once your order has been shipped, you will receive a tracking number via email.

Tracking information may take up to 48 hours to become active.

Can I cancel my order?

Yes, you can request a cancellation within 12 hours of placing your order.

After that, the order may already be processed and cannot be cancelled.

Do you accept returns?

Yes, returns are accepted within the applicable return period.

Please refer to our Returns & Exchanges Policy for full details.

When will I receive my refund?

Refunds are processed within 4 business days after the returned item is received and inspected.

Do I need to pay additional fees upon delivery?

No. All applicable taxes and related charges are already included in the product price.

You will not be required to pay any extra fees upon delivery.

What if I entered the wrong address?

Please contact us as soon as possible.

We will do our best to update your information before the order is processed.

Contact

If you have any questions regarding your data, please contact us:

addrss: 17206 Kenley Way

phone: +1 (510) 729-2496

Email: myhome@orderveno.com

Online Hours: Monday to Friday, 9:00–12:30 and 14:00–18:00 (German Time, GMT+1)